If you find that you’re having problems loading your favorite games, help is at hand!. There are a few things you can try to fix PS4 disc issues before you resort to calling up Sony Customer Services and sending it in for a service.
Below, you’ll find a number of potential fixes. We’d recommend you do these in order, testing each time to see whether the issue has been resolved.
– Check your PS4 disc for fingerprints and scratches. Use a microfiber cloth to clean the disc. If it’s scratched too much you may have to replace the disc. You can also check out this guide on How to fix a scratched video game.
– Turn off the PS4. Unplug the power cord and remove all cables (HDMI etc). Wait 30 seconds. Turn it back on. Insert disc and try again. Yes…it’s the old turn-it-off-and-turn-it-back-on method. Just make sure you do remove all cables and leave sufficient time before you boot back up.
– Are you booting up your PS4 in Rest Mode? Don’t. Shut it down fully, boot it up and then insert your PS4 game disc.
– Your game data could be corrupt. Delete the game, including save data and then insert the disc and re-install. Remember, you will lose your save data. If you’re okay with that, then go for it. Otherwise we suggest you ring Customer Services.
– Is your PS4 disc stuck? Check out this guide on how to manually eject a stuck disc.
– Rebuild the database. Fully turn-off the PS4 and unplug the cord. Put the cord back in and hold down the power button until you hear a second beep. This will put it into SAFE mode. Select option 5 to rebuild the database. This method scans the PlayStation 4 drive and creates a new database of all content. It works in the same way that you defrag your PC. Do not turn the PS4 off while you’re rebuilding the database. This could take some time.
– If nothing has worked, you should send your PS4 in for a service. You should check out the PlayStation Support page to find the relevant number in your country.
There’s some other fixes you could try, providing you have the expertise and confidence to meddle with the hardware. One issue could be that the laser that recognizes discs is no longer working. If that’s the case, we suggest you check out this guide on how to clean a PlayStation 4 laser lens safely. You do so at your own risk, and you could void your PS4 warranty as a result.
Good luck!