With the launch of the new Battlefield 1 They Shall Not Pass DLC, some players who bought the premium pass to unlock the content are experiencing issues and unable to download the latest patch, but there are a few steps you can take which may help you to unlock the content.
If your Battlefield 1 Premium Pass is not working, try the following steps:
1. Check that your HDD hasn’t run out of space. If so, it won’t download. You need to go your system settings and delete some files and then try again.
2. Hard reset your PS4. Hold down the power button until it turns off. Restart the PS4 and see if the update will now download.
3. Check your PSN notifications and see if the update is showing in Downloads. Check that it’s not paused, or stalled. If it has press cancel and restart the download.
4. Select the PlayStation Store and go to Your Add-Ons. The They Shall Not Pass DLC may be showing there, allowing you to download it. This particular fix for Premium Pass problems appears to be working for many.
5. Battlefield 1 Premium Pass not working still? Contact EA Support on the official forums, or via Twitter.